If you had already received a refund, get in touch with the seller about what to do next. If there's a problem with the item or you want to return it, you'll need to close your item not received request, and open a return request instead. ![]() This lets the seller know that the issue is resolved. If your item arrives, you can close your request. If your order arrives after you've reported it Learn more about asking eBay to step in and help. You have up to 21 business days from when you opened the original request. If the seller hasn't responded, or hasn't provided a resolution after 3 business days, you can ask us to step in. For example, if you bought a set of six paintbrushes but only received four, you can return the set for a full refund or the seller may offer to let you keep the ones you received and give you a partial refund. Seller Help is a one-stop-shop for resolving selling issues. If you bought multiple items from the same seller, but something was missing when your order arrived, you can use the button above to report that you didn't receive an item.įor sets and bundled items, if something's missing, you need to open a return request instead. When you do this, your contact is directed to a. If you can’t find the answer you need in the article, scroll to the bottom of the page and choose a contact option. ![]() Find the eBay Help article that deals with your issue. Refunds are typically available within 3-5 business days. Select Contact us at the bottom of this page, choose what you need help with and we’ll get you to the right agent. If you're getting a refund, it will go back to your original payment method. The seller should respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund. You have up to 30 calendar days after the estimated delivery date has passed to report that an item hasn't arrived. If the tracking for your item shows that it's been delivered, check with a neighbour in case you weren't home when the package arrived and they took delivery of it for you. If possible, we recommend trying to collect your package from the original address. Change/edit financial information such as your. Here are the specific areas and some of the things you can do: Edit your eBay User ID, password or email address. We created policies to make sure eBay is a safe place to buy and sell. 1 min overview Report an issue with a seller. If you can’t work things out, we’re always here to step in and help. If the seller has already sent the item, they won't be able to cancel the order. Take advantage of the capabilities available to you in the My Account section of My eBay and become a savvier, more efficient buyer or seller. Resolving issues with sellers If you’re having an issue with an eBay seller, try contacting them directly to resolve your problem. They can then relist the item and you can buy it again with the correct address. If you use these, you will be able to talk to a human about your issue after an indeterminate hold time.If the delivery address you provided during checkout is incorrect, select Contact the seller on the order page and see if they'll cancel the order. Find the answers to your questions about buying, selling, managing your account, returns and more on eBays customer service home page. ![]() Although live chat links and email links used to be scattered through the automated system, now all options either point to other tools or to a link that provides an eBay telephone number and pin. By Telephone: If you are not a fan of telephone customer support, you may just have to bite the bullet and place a call nonetheless.Unfortunately, eBay has begun to ignore or provide canned responses pointing to their automated tools in response to an email sent this way. So, you may have to sign out and then sign in again as you navigate the tool, but you should be offered a web form that reaches an email box inside eBay's customer support department. helps you promote your store in a variety of ways, and you can use a cross. You may get an error message if you already signed in when you opened the tool. eBay store - An online storefront on eBay where you can sell your goods and. It will ask you to sign in, but be careful. We normally come back with an answer within 48 hours, though occasionally. Well review the details of your case and will aim to resolve it in the fairest way possible. EXACTLY How to call eBay RIGHT NOW Working as of 2021, in this video I show you step-by-step how to contact eBay seller / customer support via phone during. Go to Purchases - opens in new window or tab What happens after eBay steps in. By Email, Through a Web Form: To reach eBay customer support directly, try the eBay web form accessible from the "Help" page. Select a reason from the dropdown menu, then select Confirm.
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